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Mystery Shoppers Job Information


Find out how it all works







About Yomdel Mystery Shopping

Yomdel Mystery Shopping is all about discovering the quality of service customers receive. It is a vital tool that enables our clients to understand how their staff interact with customers on a day-to-day basis. They can assess how effective their training programmes have been and whether staff are following the guidelines set out in that training.

As a mystery shopper you will pose as a normal customer, enacting a typical scenario and providing feedback on the service you experienced. Your findings are then proofed and collated by us and passed on to the client.

Your feedback should provide the client with a clear, accurate and complete picture of your customer experience. As well as answering specific questions, you may also be asked for your own personal viewpoint. Your comments should always be objective and a fair reflection of your experience.


Your Role as a Mystery Shopper

As a Mystery Shopper your findings are the foundation of what we do, so it is essential that your work is carried out to the highest standard.

Be realistic when accepting an assignment and do not commit to anything if it puts you under too much pressure to complete it in the agreed timescale, or you are not comfortable with what you have been asked to do.  If you do have a problem, please contact us immediately so we can work together to find a solution.

Payment for the work that you have successfully completed, is made via PayPal. Below is some more information about PayPal and how to set up an account if you don't already have one.

Yomdel now uses ShopMetrics so you no longer need to submit an invoice. The system tells us how much we owe you and you can check on your payment status at any time from your shopper dashboard.  The fixed fee together with any agreed additional expenses will be paid within 28 days of project approval, directly into your PayPal account. 



Your Feedback 

You will be asked to provide your feedback on a questionnaire accessed via our online ShopMetrics system. It is important that you read through the brief and questionnaire before your visit. This will give you an understanding of what the client is looking to measure during your visit and prevent you prompting staff to do things they are being measured on.

With the Yomdel ShopMetrics app you can fill in the questionnaire straight after your visit, while the details are still fresh in your memory. This should obviously be done out of sight of the location and staff. Anything you enter on the app will automatically sync with the website version of the platform. Just remember to press save!

When completing your questionnaire, please use sentence case when typing your comments (lower case with capitals at the start of each sentence). Remember to read your comments back to check they make sense and you have completed everything you need to say  before submitting the final version online.

All questionnaires should be submitted the morning after your visit so we can see your visit has been completed. If the questionnaire doesn't come back in on time the visit may get reassigned to another shopper. We're here to support you so if you have any questions or concerns, please get in touch at projects@yomdel.com or call 01403 230650.






Your Payment   

Yomdel partners with PayPal to offer all our mystery shoppers an instant, secure, online payment service.


If you currently do not have a PayPal account, that's no problem. Just follow this link to PayPal's account choice and sign-up page, where you will find full details.

Millions of people trust PayPal to buy, sell, and send money securely. Users and merchants in PayPal's growing network count on them to help them securely spend, send, and get their money. Their strong focus on fraud protection, 24/7 monitoring, and secure encryption technology is one reason why they've been a trusted brand for over 20 years.

After successfully completing your project, you will be paid the fixed fee together with any agreed additional expenses within 28 days of project approval, directly into your PayPal account.

You will need to ensure your PayPal account email and phone number are the same as the ones you use on the Yomdel ShopMetrics platform so we can match up your details.




Video Mystery Shop Visits

Video visits involve covertly recording footage of the sales staff and store environment during your experience using a hidden camera.

The equipment is very simple to use and we'll send you everything you need and full instructions by post. There are a few dos and dont's.


  • Do practise using the recording equipment before you start your shopper assignment. We recommend doing a 5-minute trial recording.
  • Do start the recording before you enter the store and don't stop it until you have left the store. We will top and tail the footage at the office before we     send it to the client
  • Do post back your equipment by the date we've requested (we give you a pre-paid envelope to use) so we can get it out on time to our next shopper.
  • Do conduct the whole of your mystery shop in English. They may speak to you in another language that you have in common, but you must respond in - English as their manager/trainer may not speak that language.


  • It may seem obvious but please don't use offensive swear words or make racist/sexist/homophobic comments during the interaction.
  • Don't  offer a running commentary during the mystery shop. Your identity as a mystery shopper must be kept secret throughout the assignment.
  • Don't put loose items (e.g. keys) or drinks/water bottles in the video handbag/pocket when conducting the visits.

Acceptance of a Project and Personal Data 

It is a requirement that you read and accept the Independent Contractor Terms and Conditions and accompanying Privacy Policy prior to  undertaking your first project for us. This will be presented to you within the ShopMetrics platform when you register with us.

All Projects may have the need for you to provide your Personal Data (such as your Name, Address, Email and Phone – this list is not exhaustive).

By accepting any Project, you accept that your Personal Data may be captured/recorded by the Client for the purposes of the authenticity of the Project.




Let's Chat

If you have any queries or questions, why not get in touch. We're on hand to answer your questions 24/7  (on our Live Chat) and would love to hear from you

Call us on:      +44 (0) 1403 230650

Email us at:    projects@yomdel.com